Thank you for choosing Wefair Limited for your furniture needs. We want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the terms and conditions related to returns, exchanges, and refunds for products purchased form Wefair Limited.

1. Returns and Exchanges

We accept returns and exchanges within 24 hours’ notice from the time of delivery. To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. Please note that certain items, such as custom-made or clearance items, may not be eligible for returns or exchanges.

2. Return Process

To initiate a return or exchange, please follow these steps:

a. Contact our customer service at Wefair Limited within 24 hours of receiving your order to request a return authorization.
b. Provide the order number, product details, and reason for the return or exchange.
c. Our customer service team will provide you with instructions on how to proceed with the return, including shipping instructions and any required forms.
d. Pack the item securely in its original packaging and include any accessories, manuals, or documentation that came with it.

3. Refunds

Once we receive and inspect the returned item, we will process your refund or credit note. Refunds will be issued in the original form of payment used for the purchase. Please note that shipping charges are non-refundable, and a restocking fee may apply.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 24 hours of delivery. We will work with you to resolve the issue promptly. Depending on the situation, we may offer a replacement, repair, or refund for the damaged or defective item.

5. Non-Returnable Items

Certain items may not be eligible for return or exchange, including but not limited to:

– Custom-made or personalized items
– Clearance or final sale items
– Items with obvious signs of use or damage
– Mattresses, bedding, and other hygienic products

6. Return Shipping Costs

You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged).

7. Return Authorization

Returns will only be accepted with a valid return authorization. Please contact our customer service before sending back any items.

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy or the status of your return, please contact our customer service at info@wefair.co.uk or +447379015912.

By making a purchase from Wefair limited, you agree to the terms and conditions outlined in this Return and Refund Policy. If you do not agree with these terms, please contact us Directly.

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